When is my order going to be delivered?
We mention delivery times for every product on its product page. You can see typical rates below but it is best if you cross-check with the product page of the particular item(s) you have ordered.
UK delivery typically takes 2-3 weeks. Orders are delivered by the Royal Mail.
US delivery typically takes 2-3 weeks. Orders are delivered by USPS.
European Union (EU)
EU delivery typically takes 2-3 weeks. Orders are delivered by the local post service. Rates may vary by a few days depending on your country. Please contact us if you need further information for your country.
Rest of the World
Delivery rates for the rest of the world vary between 15-45 days depending on your country. Please contact us if you need further information for your country.
I haven’t received all the items I ordered. What happened to the rest?
We ship toys and clothing from different warehouses. Depending on the items you have ordered, you may receive them in separate packages.
Can I cancel my order?
In order to keep delivery rates as low as possible, we process all orders as quickly as possible. Depending on the time that you place your order, it takes from few minutes to few hours before we process it. Once an order is processed we are not able to cancel it. However, if you contact us immediately after placing an order and we haven’t processed it yet, we are happy to cancel your order.
What is your refund policy?
We offer a full refund for undelivered items or for items that don’t match the product description. We are happy to send a replacement item instead of a refund should the customer prefers this option.